PRIVACY POLICY

1. Who We Are

Kaizen Window Cleaning ("we," "us," or "our") is a window cleaning service based in Redding, California. You can reach us at kaizenkleans@gmail.com or (530) 276-8478.

2. Information We Collect

When you contact us, request an estimate, or submit a form, we may collect:

• Your name, phone number, and email address
• Your property address and service details (property type, number of stories, cleaning preferences)
• Records of communications, including phone call recordings and messages

3. How We Use Your Information

We use your information to:

• Contact you about your estimate request and schedule appointments
• Provide window cleaning services
• Send reminders or follow-up communications related to your service
• Improve the quality of our services

4. Automated Communications & AI Calling — TCPA Disclosure

By submitting a form or contacting us, you expressly consent to receive phone calls and text messages from Kaizen Window Cleaning, including calls and texts made using automated dialing technology and artificial intelligence (AI) systems, at the phone number you provide. Our phone scheduling system is powered by AI and calls may be recorded for quality and training purposes.

Consent is not a condition of purchasing any service. You may opt out at any time by:

• Replying STOP to any text message
• Telling our representative during any call that you wish to be removed
• Emailing us at kaizenkleans@gmail.com

Standard message and data rates may apply.

5. Call Recording

Calls to and from Kaizen Window Cleaning may be recorded. By continuing a call, you consent to recording. Recordings are used for quality review, training, and scheduling accuracy.

6. Third-Party Services

We work with the following third-party services that may process your information:

• Meta (Facebook/Instagram) — For advertising and lead form processing
• RetellAI — AI-powered phone scheduling system
• Google — Calendar scheduling and business communications

We do not sell your personal information to third parties.

7. Data Retention

We retain your contact information for as long as necessary to provide services and maintain our business records, or until you request deletion.

8. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at kaizenkleans@gmail.com.

9. Changes to This Policy

We may update this policy from time to time. The date at the top reflects the most recent revision.

10. Contact Us

Kaizen Window Cleaning
Redding, CA
kaizenkleans@gmail.com
(530) 276-8478